Delivery Information

We endeavour to deliver all goods within 6 working days although some products may take longer. Orders received on Saturdays, Sundays or public holidays will be processed the next working day Fragilistics deliver to every UK postcode at least once a week. We are unable to deliver to the following postcodes and areas due to costs and fragility of these products (PA20 to PA78), (IV4,6,14), (IV15 to IV29), (IV33,34,35), (IV37 to IV63), (KW, HS, ZE, IM, JE, GY), (PH36 to PH44), (PO30 to PO36), (KA27 and KA28), (TR21 to TR25) (Northern and Southern Ireland). There will also be a charge for exchanges for these areas and twice a week for central London (click Fragilistics logo below for Delivery Map). Upon placing your order, you will receive a confirmation e-mail and be notified of the expected delivery day(s) Fragilistics will confirm your delivery day via text, providing you have supplied your mobile number, and e-mail the day before the delivery is due and on the day of delivery will send an estimated time window at which point you will be able to track the order.

When placing your order, please ensure that you have included the full delivery address details including an accurate postcode, mobile phone number and an up to date e-mail address. You will be notified of delivery times via text and e-mail. IF THE DELIVERY FAILS BECAUSE OF FAILURE TO PROVIDE THESE THEN A £25 POUNDS REDELIVERY CHARGE WILL BE REQUIRED. If then the order is cancelled a £25 pound failed delivery charge will be taken from the refund.

If you are not going to be present to accept the delivery and you wish the goods to be left unattended, please notify us prior to delivery in writing (post, email) or leave a signed note in a secure place to this effect.

Smaller items will be sent via UK Mail. On the day of delivery, you will be sent a text message in the morning giving you an hour window of your delivery. Please leave a mobile number for this facility or reply to the confirmation email you receive with one if you haven't already done so. If the delivery should not be fulfilled then you will receive details via card and text for arranging re-delivery.

To enable us to offer free delivery across the UK mainland, Fragilistics offer a one man delivery service. For some of the larger items, the driver may require your assistance to safely lift the product from the vehicle into your home. Please inform us at the earliest opportunity if this is not suitable.

Once your order is placed we will endeavour to deliver this to you as soon and as safely as possible. Please note we cannot accept responsibility for delivery delays due to adverse weather conditions or abnormal traffic restrictions. Mirror Outlet are open 7 days a week and Fragilistics deliver all year round with the exception of the holiday period between Christmas and New Year. Deliveries will cease on the day prior to Christmas eve and resume on the 1st working day after New year.

If you would like further delivery details please contact us on 01908 315149

If you have any special requirements or believe access to your address may be difficult for our delivery driver then please contact us on [email protected] 

Our deliveries are carried out by our specialised mirror glass courier called Fragilistics. It is a one man delivery service. For large items / mirror-glass, the driver will require assistance in getting the item from the van to the property. Please note the drivers are only permitted to carry out ground floor deliveries. For deliveries to apartments where communal stairs need to be negotiated in order to access the property, the drivers will assist where possible subject to unencumbered access. (Our Delivery company or Driver are not liable for any damage caused to the mirror or property while assisting further than the front door). Fragilistics are a pro-active company and will always endevour to assist where possible. Where access is restricted the delivery drivers reserve the right to refuse assistance on safety grounds. In the event of a customer being unable/unwilling to assist, the item will be returned to us and you will be contacted in due course by a member of our dispatch team.

At Frame Maker (MK) Ltd/ Mirror Outlet we want you to be delighted every time you shop with us. Occasionally, though, we know you may want to return items.

By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products.

To cancel your purchase within the seven working days cooling-off period, please either call us on 01908 223388 or email us at [email protected]

Please note that we cannot accept returns if you deliver them to us by hand.

For your protection, please always use a recorded delivery service.

For more information on your right to withdraw from your purchase within the seven working days cooling-off period, visit the Department of Trade and Industry's website.

If you would like more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website.