The Lacuna - Frameless Pond Wall Mirror 71" X 32" (180CM X 80CM)

Damages/Exchange Policy - Any damages, return and exchanges must be notified to us within 7 days of delivery.

In ALL cases the original packaging IS required to instigate a return. Simply email us on [email protected] and we will arrange for the exchange to take place Returns Policy - In the unlikely event that you would like to return your mirror, then please contact us on email to [email protected].

We will arrange for our carrier, Fragilistics to collect the item which MUST be boxed in the original packaging. We will issue a refund of your item within 7 days of the item arriving back with us.

This refund will be less the collection fee of £25 including VAT for each item. In the Very unlikely event that the original packaging is not available for the collection we will automatically deduct £25 from any refund for repackaging.

Should an item be damaged on delivery and you still dispose of the packaging you will need to contact us to pay the repackaging cost of £25 before we can action an exchange Extended returns periods – All orders ordered over a bank holiday will have the extra days added to the return period.

Orders after the 1st July 2024, the purchased mirror was within our '90 days free returns policy*. The 90 days applies from the point of delivery. All returns must be in the original packaging and in the sellable condition with clear re-packaging tape. If the product isn't in suitable condition the return request won't be accepted as photos of the re-packaged mirror will need to sent across for approval to the customer service team. The collection address will also need to be the same address as the original delivery address with all 'damage' returns being noted in the inital 30 days delivery period.